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 Without a solid hosting solution, no e-commerce website can succeed. Novator’s redundant hosting and monitoring solution provides the rock-solid foundation required to meet today’s 24x7x365 demands. Novator does this through our quadruple-redundancy hosting environment. Every website we host has both a primary and backup hosting location, with each location having a set of primary as well as backup hardware.
Our monitoring solution includes hundreds of system and application processes that ensure superior site availability and performance. Intelligent systems automatically detect malfunctioning servers and databases and remove them from the mix.
Novator's industry unique, in-house Network Operations Center serves as the 24x7x365 front-line support in ensuring world-class uptime and performance for our clients, not otherwise outsourcing this critical around-the-clock monitoring and follow-up to a 3rd-party. Our Network Operations Center engages our clients in agreed-upon business processes in the event that issues are identified, and in sending updates relative to how we're resolving such issues. We developed Virtual Retailer with the understanding that world-class e-commerce operations require integration with a variety of financial, security, fulfillment, inventory management, and customer care systems. Novator provides a full set of application programming interfaces (APIs) to enable real-time communication with your entire back-office infrastructure. Virtual Retailer also includes its own web-based fulfillment and customer service functionality. The APIs allow for both real-time and batch data transfer. The data format is generally XML or CSV formatted files, but Novator can readily accommodate your particular requirements. The data is transferred over secure FTP, HTTPS, or through Virtual Retailer’s standard Web Services layer. |
